Case study / AI Tool
Orion
AI-powered customer support platform.
Chapter 01
The Problem
The client's support team was buried in repetitive tickets. Same questions, every day, all day. They needed a way out.
Chapter 02
The Solution
We built an LLM-powered triage and response system that classifies, drafts, and escalates tickets automatically — with a human review layer so nothing goes out unreviewed.
Outcome
Reduced average ticket resolution time by 70%.
Chapter 03
Process & Implementation
We treated this build like a product system, not a one-off sprint. Early prototypes validated risk, then we shipped iteratively with tight feedback loops and zero handoff overhead.
The stack across Next.js, LLM, Python, FastAPI gave us strong performance today and room to evolve without rewriting core workflows.
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Orion / AI-powered customer support platform.
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